Shipping

Shipping & Delivery

We want your Kwispel SmartFeed to arrive safely and smoothly. Here's everything you need to know about processing, delivery and tracking.

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Order Processing

Orders are normally processed within 1–3 business days.

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On Its Way

Once your order has shipped, you'll receive tracking information when available.

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Delivered

Estimated delivery is generally 7–14 business days after processing.

Order Processing

Once you place your order, our team begins preparing it for shipment.

Orders are normally processed within 1–3 business days. Processing time is separate from the delivery time.

Good to know

Business days do not include weekends or public holidays. During periods of high order volume, processing may occasionally take a little longer.

Delivery Times

After your order has been processed and shipped, estimated delivery is generally:

Stage Estimated Time
Order processing 1–3 business days
Delivery after dispatch 7–14 business days

Please note that delivery times are estimates and may vary depending on the destination, carrier, customs procedures and circumstances outside our control.

Order Tracking

Once your order has been shipped and tracking information is available, you'll receive the relevant tracking details by email.

Tracking information may take some time to become active after the package has been dispatched. If your tracking link doesn't show an update immediately, please allow a little time for the carrier's system to update.

Shipping Costs

Available shipping options and any applicable shipping charges will be shown during checkout before you complete your purchase.

If your order qualifies for free shipping, this will be clearly displayed during checkout.

Delivery Issues

If your package appears to be delayed, please check your tracking information first, as carrier updates can sometimes take time to appear.

If you believe your order has been significantly delayed or there is another issue with your delivery, please contact our support team with your order number so we can help.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you notice an error in your shipping address after placing an order, contact us as soon as possible. We will do our best to make corrections before the order is processed or shipped.

Once an order has been shipped, we may not be able to change the delivery address.

Customs & Import Duties

Depending on the destination, international orders may be subject to customs procedures, taxes or import duties.

Any applicable customs charges or import duties are the responsibility of the customer unless otherwise stated at checkout.

Shipping Questions

Orders are normally processed within 1–3 business days. Estimated delivery is generally 7–14 business days after processing.
Yes. Once your order has shipped and tracking information is available, you'll receive the tracking details by email.
Tracking information can sometimes take a little time to update after dispatch. Please allow some time for the carrier's system to register the shipment.
If you contact us quickly enough, we may be able to update your address before your order is processed or shipped. Once an order has been dispatched, changes may no longer be possible.
First, check the latest tracking information. If your package is significantly overdue or appears to be stuck in transit, contact our support team with your order number and we'll help you investigate the situation.

Need help with your order?

If you have a question about your delivery, we're here to help. Contact our support team and include your order number whenever possible.

Contact Us