Returns

Returns & Refunds

We want you to feel confident when ordering from Kwispel. If something isn't right with your order, we're here to help.

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Shop With Confidence

If you change your mind about your purchase, you can request a return within 30 days of receiving your order, subject to the conditions below.

1

Contact Us

Contact our support team with your order number and tell us you'd like to request a return.

2

Send It Back

We'll provide the return instructions and the return address if your request is approved.

3

Receive Your Refund

Once the returned product has been received and inspected, we'll process your refund according to our return policy.

Return Eligibility

To be eligible for a return, please contact us within 30 days of receiving your order.

To help us process your return quickly, the product should be returned in suitable condition and with its original packaging where possible.

Please contact us before sending anything back.

Do not send a product to a return address without first contacting our support team and receiving return instructions.

Conditions for Returns

We want the return process to be as straightforward as possible. In general, returned products should meet the following conditions:

  • The return request is made within 30 days of delivery.
  • The product is returned in suitable condition.
  • The product is not unnecessarily damaged or modified.
  • Original packaging and accessories should be included where possible.
  • The product must be returned according to the instructions provided by our support team.

Changed Your Mind?

We understand that sometimes a product simply isn't the right fit.

If you've changed your mind about your SmartFeed purchase, contact us within 30 days of receiving your order and we'll explain the available return options.

Damaged or Faulty Items

If your SmartFeed arrives damaged, defective, or does not work as expected, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the problem
  • Photos showing any visible damage
  • A short video where appropriate
We'll help find the best solution.

Depending on the circumstances, this may include troubleshooting, a replacement, a refund, or another appropriate solution.

Refunds

Once your returned product has been received and inspected, we will process your refund if the return is approved.

Approved refunds will normally be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to make the funds available in your account.

Return Shipping

For returns due to a change of mind, return shipping arrangements and costs may depend on the circumstances of the return.

If your product arrives damaged or defective, please contact our support team before arranging a return so we can advise you on the appropriate next steps.

Items That May Not Be Eligible

Certain situations may prevent a return from being accepted, including:

  • Returns requested outside the applicable return period.
  • Products that have been significantly damaged through misuse.
  • Products that have been modified or altered.
  • Products returned without following the required return process.

If you're unsure whether your situation qualifies, please contact us before sending your product back.

Returns FAQ

You can request a return within 30 days of receiving your order, subject to the conditions described in this policy.
Yes. Please contact our support team before sending anything back. We'll provide the appropriate return instructions if your request is approved.
Once your return has been received and inspected, an approved refund will be processed to your original payment method. Your bank or payment provider may require additional processing time.
Contact us as soon as possible and provide your order number, photos of the damage and, where useful, a short video. We'll help determine the best solution.
If you change your mind, you can contact us within 30 days of receiving your order. The product must meet the applicable return conditions.
Please do not send your order anywhere until you have contacted our support team. If your return is approved, we'll provide the appropriate return instructions and address.

Need help with a return?

Our support team is here to help. Contact us with your order number and we'll guide you through the process.

Contact Us